It was the best of times, it was the worst of times.
This was such a mixed bag experience, but I’ll go ahead and share my honest opinion.
On August 3rd (or 2nd, I can’t remember any more) I ordered a twitter name necklace from SurvivaloftheHippest.com. If you visit their website you’ll see that they can configure your twitter name or hashtag necklace, bracelet, keychain, anklet, pin or tie clip in practically any configuration you want. I had learned of them in an article months (years?) earlier and had always wanted an @glamazini necklace. I finally saved my money (about $75 for what I wanted), and clicked the order button. My order was simple, a 18″ silver chain (
Did I mention that I ordered on AUGUST THIRD?
Anyhoo, a month later I tweeted that I had not not received my order from @thehippest and got no response. I emailed the company about my order and got no response. I tweeted again got a message from another consumer who said they had also not gotten their order yet. I tweeted again (all this in the span of several days to a week) and got a response from @thehippest saying to DM them my issue. Problem was they weren’t following me and I can’t DM a twitter account that is not following. This went on for another week or so (me tweeting that I feared I’d been robbed but was trying to think the best) and getting no response. I also sent another email to the company asking what was up with my order. FINALLY I got a reply (several days later) say basically “Oops, we couldn’t find your order so we didn’t send anything, but now that you sent us this PayPal receipt I guess you ordered something from us a month and a half ago huh?”.
Yeah that happened.
At any rate, they then offered to get my necklace made immediately and send it out. Great. They even gave me a code for a discount on a future order.
Did that say “future” order? … uh …
… I responded letting them know that by “future” they must’ve meant “this” order and they concurred and refunded me the discounted amount. I will say that the lady helping me via email was very nice … late … but nice, and did everything she could to rectify the situation.
Moving right along …
… on September 20th I received the necklace I ordered.
I really love it and wear it like it’s my own name, even to work LOL!
Happy ending right? Wrong.
I noticed that my necklace tends to hang slanted when left to its own devices. I think it’s kinda cool and it reminds me of my Supreme necklace so I never said a word to the company, but I believe they forgot the connector on the back of the chain that adds the extra couple inches. Sigh. My other minor issue with the necklace is I don’t think the font is as readable as I’d like it to be.
Ultimately, although I’m happy with my necklace and wear it all the time, I don’t think it was worth the original price of almost $75, the headache of trying to get my order for TWO MONTHS, and I wouldn’t trust them to order from them again. I’m sure someone had a better experience than I did, but no.
What do you do when you have sub-par experience with a company, that they later rectify? Would you order from them again? Do tell.
Until next time Glam Fam I wish you
Life, Liberty & The Pursuit of Nappyness,
Disclosure: I paid for this necklace with my own money. F or more information about the Glamazini.com disclosure policy, click here.